Our Privacy Policy
Chartered Finance is committed to protecting your privacy and the confidentiality of your personal information and has developed this policy to ensure these goals. The collection and use of personal information is fundamental to our business of providing financial products and services for our customers. That includes treating your personal information fairly and with care.
Personal Information is information that is specific to you and includes your name, address, age and other identifiers such as your SIN, income, assets and liabilities, as well as your financial and employment records. Personal information may also include whether or not credit is extended, the way in which you use our products and services and to whom information is disclosed.
At Chartered Finance, we take our commitment to securing your privacy very seriously. We have appointed a member of our management team as Chartered Finance Privacy Officer. The Privacy Officer is responsible for analyzing all personal information handling practices at Chartered Finance and insuring that our Privacy Policy is up to date and in force at all times. Our employees and representatives are informed about the importance of privacy and receive information periodically to update them about our Privacy Policy and related policies. Each employee and representative of Chartered Finance is responsible for the personal information under his or her control.
There are a number of reasons why we collect and use personal information. Either before or at the time we collect personal information, we will explain how we intend to use it and limit collection and use to those purposes. We will ask for your further consent before it can be used for any other purpose. We obtain most of the information about you directly from you. Additional information may be obtained credit reporting agencies and other third party sources. Personal information is collected to establish a relationship and to serve your financial needs. It is used
- to verify your identity;
- to determine the suitability of our products and services;
- to evaluate your application for financing, particularly with respect to credit risk;
- to understand your financial needs and determine which financial products or related services may be of use to you and help meet your needs, and to offer those to you either ourselves or organizations with which we have strategic alliances;
- to share with third parties Chartered Finance may select and make arrangements with as its business associates for mortgage, credit and other insurance, for card services and for homeownership related products and services; those business associates may directly or through us determine eligibility for products and offer them to you;
- to administer our financial and lending programs and provide ongoing service including dealing with your mortgage agent or broker; and
- to comply with legal requirements and regulations
Your consent is required before we may collect, use or disclose your personal information, except in special circumstances, such as during a fraud investigation and in other legal and security situations. We accept any of the following as your consent for Chartered Finance existing and future collection, use and disclosure of your personal information for the purposes identified in this policy or in any document in which you expressly give your consent:
- your unrestricted provision of information directly to Chartered Finance or through licensed agents or mortgage brokers;
- your consent as obtained through an application process, or in a mortgage commitment, mortgage or related document ;
- your receipt of this Privacy Policy, unless you advise us, either orally or in writing, that you do not agree with the terms stated in this Policy, and that you wish to opt out of all or portions of it.
Your consent can be expressed to us orally (such as over the telephone), in writing (such as on an application) or electronically (such as via the internet). Providing your SIN for credit products is optional. If you provide it, we will use it to keep your information separate from others with a similar name, including in our collection and disclosure of information with credit reporting agencies.
You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions: for example, you may not withdraw your consent to disclosure of your information to our service providers (as defined below) during the term of your mortgage. Please note that withdrawing your consent may affect our ability to continue to provide you with the products and services that you have or would like to receive.
To withdraw your consent, you should contact our Privacy Officer at the address or telephone number listed below.
The personal information about you which we collect will be limited to that which is necessary for the purposes we identified to you. Information will be collected by us only by fair and lawful means.
We will not use or disclose your personal information for purposes other than those identified to you at the time or before your consent was given. We will seek your further consent before using the information for purposes beyond the scope of your original consent.
There are some necessary types of disclosure of your personal information which occasionally occur as part of Chartered Finance fulfilling its routine obligations and conducting its business in the ordinary course. This includes, for example, disclosure to third party lenders, rating agencies, consumer reporting agencies, partners, consultants and suppliers to Chartered Finance (also known collectively as “service providers”).
We will retain your information only for the time it is required for the identified purposes and for a reasonable length of time thereafter in case we need to meet any potential obligations or legal or government requirements. Once your personal information is no longer required, it will be destroyed or made anonymous.
Chartered Finance strives to base its decisions on each customer’s accurate, complete and relevant personal information. We rely on you to disclose all material information and to inform us of any changes so we may update our files.
We will protect your information, whether in electronic or paper based format, with strict safeguards and security measures, to protect it from unauthorized access, disclosure or misuse. We review our security procedures regularly to ensure that they are being properly administered and that they remain effective and appropriate.
We will give you access to the information we retain about you when you request it and satisfactorily identify yourself. We will tell you what personal information we have, what it is being used for, from whom it was collected and to whom it has been disclosed (except where such disclosure was to a governmental body or service provider for routine purposes or to a governmental body where that body has exercised a legal right to obtain the information). We will do so within a reasonable time and a nominal fee for processing your request may apply.
We may not provide access to personal information within our possession or control if it:
- contains references to other individuals
- doing so may reasonably be expected to threaten the security of another individual;
- would reveal confidential commercial or proprietary information;
- is subject to solicitor-client or litigation privilege;
- is used for detection and prevention of criminal activity and dealings in proceeds of crime.; or
- cannot be disclosed for any other legal reasons
If we deny your request for access to your personal information, we will advise you in writing of the reason for the refusal.
Chartered Finance has prepared this plain language Privacy Policy to keep you informed. It is made available to the public in paper form at the address set out below, and in electronic form. Updated versions of this Privacy Policy may be posted on Chartered Finance ‘ website at www.chartered-finance.com If you have any questions or concerns regarding your privacy or this Privacy Policy, you should direct them to Chartered Finance Privacy Officer at the telephone, e-mail address or mailing address below.
Chartered Finance prioritizes privacy and the confidentiality of personal information. This commitment is reflected in their policy, designed to protect personal data and ensure fair treatment in their business of offering financial products and services.
Personal Information refers to data unique to an individual, encompassing details like your name, address, age, Social Insurance Number, income, assets, liabilities, and records related to finance and employment. It also covers aspects such as credit extension, your usage of our products and services, and the disclosure of your information to others.
Chartered Finance places great emphasis on protecting your privacy. To uphold this commitment, we have designated a member of our management team as the Chartered Finance Privacy Officer. This officer oversees the handling of personal information and ensures the continuous implementation and updating of our Privacy Policy. Our employees and representatives are regularly educated about the significance of privacy and are kept informed about our Privacy Policy and related guidelines. Every employee and representative at Chartered Finance holds responsibility for the personal information they manage
We collect and use personal information for various reasons. We ensure to clarify the intended use of your information either before or when we collect it, and we restrict its collection and use to those stated purposes. If we need to use your information for any different purpose, we will seek your additional consent. The majority of the information we gather comes directly from you, with supplementary details possibly sourced from credit reporting agencies and other external parties. The primary aim of collecting personal information is to establish a relationship with you and to cater to your financial requirements.
The personal information we collect is used for several purposes, including:
- Confirming your identity;
- Assessing the appropriateness of our products and services for you;
- Evaluating your financing application, especially in terms of credit risk;
- Understanding your financial needs to identify suitable financial products or services and offering them to you directly or through our strategic partners;
- Sharing with third parties that Chartered Finance selects as business associates for mortgages, credit and other insurance, card services, and homeownership-related products and services. These associates may establish eligibility and offer products to you, either directly or via us;
- Managing and providing continuous service in our financial and lending programs, including interactions with your mortgage agent or broker; and
- Adhering to legal and regulatory requirements.
We need your consent to collect, use, or disclose your personal information, unless it’s for specific scenarios like fraud investigations or other legal and security matters. For Chartered Finance’s present and future collection, use, and disclosure of your personal information, as detailed in this policy or any document where you explicitly consent, we recognize the following as indications of your consent:
- Your voluntary provision of information directly to Chartered Finance or via licensed agents or mortgage brokers;
- Your agreement given during an application process, or in a mortgage commitment, mortgage, or related documents;
- Your receipt of this Privacy Policy, unless you notify us, either verbally or in writing, that you disagree with the terms of this Policy and choose to opt out of all or part of it.
You can express your consent to us in various ways: orally (like over the phone), in writing (as on an application), or electronically (through the internet). Providing your Social Insurance Number (SIN) for credit products is not mandatory. If you choose to provide it, we will use it to distinguish your information from others with similar names, including when sharing information with credit reporting agencies.
You have the right to withdraw your consent at any time, given reasonable notice, though there are some legal or contractual limits. For instance, you cannot withdraw consent for the disclosure of your information to our service providers during your mortgage term. It’s important to understand that withdrawing consent might impact our ability to provide you with the products and services you currently have or want in the future.
To withdraw your consent, please contact our Privacy Officer using the provided contact details.
We ensure that the personal information we collect about you is only what is necessary for the purposes we have communicated. All information is gathered through fair and lawful methods.
Your personal information will only be used or shared for the purposes we specified at the time or before you provided consent. If we need to use your information for anything beyond the original scope, we will ask for your additional consent.
Occasionally, as part of its regular operations and obligations, Chartered Finance may need to disclose your personal information. This could involve sharing with third-party lenders, rating agencies, consumer reporting agencies, partners, consultants, and suppliers, collectively known as “service providers.”
We will keep your personal information only as long as needed for the specified purposes and for a reasonable period afterward to address any potential obligations or legal or governmental requirements. After your personal information is no longer necessary, we will either securely destroy it or anonymize it.
Chartered Finance is committed to making decisions based on accurate, complete, and relevant personal information for each customer. We depend on you to provide all essential information and to notify us of any changes, ensuring our records remain up-to-date.
We are committed to safeguarding your information, regardless of whether it’s stored electronically or in paper format. We implement stringent security measures and protections to prevent unauthorized access, disclosure, or misuse of your data. Our security procedures are regularly reviewed to verify their proper implementation and to ensure they continue to be effective and suitable for their purpose.
Upon your request and successful identification, we will provide you access to the personal information we hold about you. We will inform you about the specific information we have, its purpose, its sources, and any parties it has been shared with (except in cases where it was disclosed to a government body or service provider for routine purposes, or to a government body that legally obtained the information). This will be done within a reasonable timeframe, and a small processing fee may be charged for your request.
We reserve the right to withhold access to personal information in our possession or control in certain circumstances, including if it:
- includes references to other individuals;
- could reasonably pose a threat to another individual’s security;
- involves the disclosure of confidential commercial or proprietary information;
- is protected under solicitor-client or litigation privilege;
- is utilized for detecting and preventing criminal activity and handling the proceeds of crime; or
- is restricted from disclosure due to other legal reasons.
If we decide to deny your request for access to your personal information, we will provide you with a written explanation for the refusal.
Chartered Finance has crafted this easy-to-understand Privacy Policy to keep you informed. It is accessible to the public both in paper format at the address provided below and electronically. Updated versions of the policy can be found on Chartered Finance’s website at www.chartered-finance.com. For any queries or concerns about your privacy or this Privacy Policy, you can contact the Chartered Finance Privacy Officer using the provided telephone number, email address, or mailing address.
Chartered Finance Officer
Telephone: 1-833-882-1881 Confidential
Fax: 1-833-883-1881
E-mail address: Bryce@Chartered-Finance.com
Ensure to provide your name, address, preferred communication method, the specifics of your complaint, and relevant information, including any previous interactions with us. If your complaint is found to be valid, we will implement necessary measures to address the issue, which may include revising our Privacy Policy and procedures.
